Returns

Please choose your products carefully , Due to the intimate nature of our products we can not offer refunds if you change your mind or make a wrong selection.
Exchanges and or refunds can be given where goods are faulty, wrongly described or different from a sample shown to you.

Our policy lasts 30 days. If 30 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.We also do not accept used products that are intimate or sanitary goods.


To complete your return, we require a receipt or proof of purchase.

Please contact us for a return address.

There are certain situations where only partial refunds are granted i.e:

. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
. Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sextoybox@bigpond.com.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sextoybox@bigpond.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning your item please use a trackable shipping service. We don’t guarantee that we will receive your returned item.

If you have any questions about a product, please contact our support team inbox@sextoybox.com.au